Information and Communication Technology (Ict): A Panacea for Hotel Service Delivery in Osun State, Nigeria

This study assesses the Information and Communication Technology (ICT) as Panacea for Hotel service  delivery in Osogbo Metropolis of Osun State. The study population comprises of two hundred and forty  (240) Hotels managers within the hotels in Osogbo metropolis, with a sample population size of one hundred  and fifty (150), randomly selected with stratified sampling technique. The design of the study was qualitative  Research design. Four research questions were raised at the beginning of the study, in attempts to answer  these questions, four hypotheses were stated. And twenty (20) research instruments (questionnaires) relating  to the questions raised early on the study were constructed. The chi – square statistical method was used to  analyze the stated hypotheses at 0.05 level of significances. The result from the analyzed hypotheses revealed  that although majority of the hotels management in Osogbo metropolis are aware of the wonder (ICT) will  do in terms of effective service delivery in their daily business activities, but many are yet to embrace this  modern state of art that we not only reposition their business but increase their revenue generation. The  study recommends the following among others based from the findings, that (ICT) should be embraced not  only the hotels in the area of study but hotels in Osun State of Nigeria. That management of hotels in the  area of study should develop an (ICT) strategic plan; have more self-service enabled that will improve  customer services.

 Keywords: Information Communication Technology, Hotel and Service Delivery.